Shopping Centre Security - a modern day gathering place for one and all.
Since the first marketplace spawned in Ancient Rome around 100 A.D., shopping centres have played an essential role in our communities, acting as local hang-outs, places of business and vital economic hubs.
Just as shopping centres have evolved to include millions of square feet of retail stores, multi-level office towers, large parking facilities, mega stores, movie theatres and even child play areas, so has the role our security professionals play within these microcosmic cities.
With the success of the shopping centre intrinsically linked to the diversity of stores found within and the populace drawn to spend time there, any mall and retail security program has to be sensitive to the unique challenges that inevitably occur when dealing with such a wide variety of customers.
Nowhere is the symbiosis between customer service and security more prevalent than in a Shopping Mall & Retail security program. At Paladin, we have become a leader in this niche market as we understand the nuances of the environment and the emphasis that must be placed on the culture of customer service excellence at each retail facility. Our commitment in this regard can be seen throughout our entire organization and is central to the core values engrained in Paladin’s corporate culture.
From the moment a Paladin Security Officer becomes a part of our team, they are taught that our clients and our customers come first. We believe that to provide unmatched service, our people must be put through a stringent selection process and industry-leading training to ensure that their skills sets will allow them to be successful in this specialized environment. What this means to everyone involved is that they can rest easy knowing that only the best of the best of our customer service superstars work in shopping centre security positions.
Finally, this commitment to quality staffing is further reinforced through our understanding that a shopping centre requires technology-based solutions and systems to enhance the program and improve site safety, so that tenants and visitors can feel safe, secure and can continue to sell their products and shop ‘till they drop!
Chad Kalyk, a Company Security Officer (CSO) and ASIS, IAHSS & BCSCA member, is an experienced Security Director who has created and implemented some of the industry’s leading security programs in marketplaces across Canada.
In 2011, Chad was recognized as one of the ‘Top Young Executives’ across all business industries on Vancouver Island, where he held the position of Branch Manager for our Victoria and Nanaimo offices.
This year, he brought his expertise to the Vancouver, Calgary, and Toronto markets, where he has developed Paladin’s quality Mall & Retail Security programs, which have in turn resulted in numerous recent successes. See Paladin's most recent Press Release for more information.