A unique series highlighting our teams across the country and providing a valuable insight into the security industry today.
When did you join the Paladin family?
I joined Paladin Security in the summer of 2003. I had just moved from Ontario to British Columbia and was looking for a reputable, well established company to apply my educational background in policing. I quickly realized that from the plethora of security companies, Paladin’s moral and ethical values were in line with my personal goals, so soon after began my long-term security career!
Why did you get into the security industry and why Paladin?
I get to travel to our branches nationwide and, on the operational side, I work hard to tie in Paladin’s values with those of our many clients and their specific requests, in order to establish first-rate security programs. There are always new challenges to tackle and with Paladin I get to push past my limits to excel in both my professional and personal endeavours.
How do you see the industry evolving in the future?
We've moved beyond the stereotypical view of security staff as being just what you see in the movies - wearing ugly brown uniforms with a ball cap, a cigarette burning in an ashtray, a shoe box sized radio sitting on the desk and a security guard with greasy hair and 5 o’clock shadow putting his feet up! We've been very busy behind the scenes raising the bar and raising expectations to literally change the view right in front of everyone's eyes, so that nowadays we're seen as security professionals who utilize the most advanced security systems in the industry today to complement our service. It's been a long time coming.
What advice would you give anyone entering the security industry today?
Simply put, you get what you put into it. A lot of people may not realize that our staff is exposed and trained in everything from payroll, billing and scheduling to human resources, customer service, communications, management and technology, in order to support every possible function from equipment tracking and maintenance, to GPS and video. It is truly one of the few industries where anyone can branch out and gain marketable experience in nearly every facet of the company!
Take every opportunity offered - no matter how small or insignificant it may seem at the time. You never know when something you learned last year, or a course you completed three months ago, will actually lead to promotion from within. I'm living proof of this!