Our Industry-Leading Training
Paladin has a string of industry 'firsts' which bring an unparalleled level of quality to our customers. Our training programs can be classified into the following categories: Pre-Employment Training, Paladin Company Orientation, Pre-Assignment Training, Site Training & Orientation, In-Service Training, Online Training, Management Training, and Client Training.
Prior to being welcomed as a member of our company, all prospective Security Officers must successfully complete our Basic Security Officer Training course (BSOT), which is modeled on the Canadian General Standards Board curriculum. This 40-hour course covers the basic skills required by a Paladin Security Officer to succeed in their role, including patrolling, emergency response procedures, law and fire safety, in addition to numerous other topics.
Paladin Company Orientation
Once our Officers have successfully passed BSOT, we provide them with a full orientation on all aspects of our company, including the Paladin Difference. Some of the topics include:
- Expectations of a Paladin Security Officer
- Uniform Etiquette (how to present well, uniform care, how to acquire new uniform articles, etc.)
- The Paladin Operations Centres and its interconnectivity to our Officers and our clients
- Paladin’s Scheduling processes and procedures
- Paladin’s Payroll (how it works, how to read a paystub, etc.)
- Paladin’s Employee Resource Centre (what it is and how to access it)
- Career growth and advancement in Paladin - Promotion From Within
All Security Officers at Paladin receive additional specialized training that is based on their site assignment and the industries we serve. As an example, Healthcare Security Officers receive between 40 to 120 hours of additional healthcare specific training, depending on the type of facility, prior to being assigned to their site.
Site Training & Orientation
While starting off with a more capable and qualified Security Officer is important, it doesn’t help if they arrive at your facility with no understanding of what they are supposed to do. Because of this, Paladin uses the most advanced and up to date methods of documenting and delivering specialized site orientation training at every site that we protect.
As part of our company’s commitment to the ongoing training and education of our staff, we have created a safety and security based course curriculum that is unmatched anywhere else in the security industry. We believe that education is the basis of a highly skilled security team, and we encourage all of our staff to actively participate in all of the ongoing training courses that we offer.
By ensuring that ongoing training is a pre-requisite for advancement, we enable our people to expand their horizons through additional courses, all of which are provided at no cost to our staff.
Paladin has developed numerous training courses that are available to our Security Officers through our Employee Resource Centre in a web-based, e-learning format. Our Learning Management System (LMS) is integrated with our HR and Scheduling software systems in order to administer, document, track and analyze our extensive training programs and content.
As a company that practices what it preaches, all Paladin management are offered company paid business degrees or diplomas, in addition to company paid CPP designations through ASIS or CHPA designations through IAHSS. All Client Service Managers in Paladin have also completed extensive Emergency Management Training through the Justice Institute of BC.
Paladin’s Trainers provide numerous ongoing training courses for our clients and our client’s tenants at the facilities that we protect. Examples range from ‘lunch and learns’ on Personal Safety to extensive hands-on training in managing aggressive behaviour.