Our Operations Centres
Paladin is one of a select few security companies that operates its own 24-hour ULC-Listed Customer Service / Operations Centres so that anytime, day or night, on a national level there are a minimum of fifteen Customer Service Representatives on duty to service our client and employee needs. These representatives are spread out over four Operation Centres located in Victoria, Vancouver, Edmonton and Toronto. All Operation Centres are fully redundant and peak staffing levels reach twenty plus during our high volume periods.
We use the most advanced computer systems available coupled with the most sophisticated scheduling software, all of which are supported by redundant power supply systems that allow us to operate under the most adverse conditions imaginable. Within moments of a call being received, the process to meet client and employee concerns is set in action.