Testimonials and References
At Paladin Security, we tailor our security solutions and service delivery for each client, based on their own unique requirements and risks. Below is just a handful of the many commendations we receive on a daily basis from our Office & Commercial Security, Campus Security, Special Event Security and Paladin In The Community partners.
Our organization appreciates Paladin's dedication to customer service, training and continual improvement. As a result, the Alberta Energy Regulator (AER) recognizes Paladin Security as the best in class uniformed security provider within the province of Alberta. Paladin Security has consistently gone above and beyond the scope of contract to ensure our security needs are met, both in day-to-day operations and in emergency situations. In addition, Paladin Security has made every effort to provide the AER with high-quality Security Officers that suit our business needs, based on their unique Twelve-Step Selection Process, team scheduling system and an ongoing commitment to web-based and hands-on training.
It is a goal of the AER's Corporate Security Department to surround ourselves with the best in class security service providers. We are impressed with Paladin Security's dedication to continual improvement and their achievements in the areas of COR Certification, ISO 9001 (Quality Management), BC OHSAS 18001 (H&S), ISO 14001 (Environmental), BOMA Pinnacle Awards and recognition as one of Canada's Best Managed Companies. These achievements gives our organization great faith in Paladin's ability to provide superior customer service.
Paladin Security has handled our security needs for all of our events for several years. The Provincial Exhibition of Manitoba has a long history of partnerships within the province of Manitoba and we have a very good one with Paladin Security. Both our organization and Paladin are very committed to, and proud to be an important part of, the City of Brandon and the province of Manitoba. Paladin staff is the main contact for any type of emergency situation that may arise as they have direct contact with emergency services, the Keystone Centre and our own organization. Paladin Security in Brandon does a very good job at working with the diverse group of people our events attract. They are a great help in planning as they understand our events so well. They submit daily written reports to our staff and attend our meetings during events to work with us to address any issues that may arise. They are always able to adapt to any new security roles that develop at our events. The nature of our large fairs means that there is a wide variety of details that Paladin Security deals with for us. They do an excellent job of dealing with multiple priorities in what can be a quickly changing environment - from parking control to audience interaction, monitoring livestock after-hours and alerting the appropriate people if a problem arises. Their on-site presence at the Keystone Centre, and their familiarity with the facilitity and our events, is a great benefit to our organization. Paladin Security covers our security needs and works very well with Brandon emergency services to maintain a safe environment for our fair goers.
We are extremely happy with the service provided by Paladin Security. The Security Officers are very professional and deal with various security issues as they arise, but are also our "Mall Ambassadors" and offer customer service whenever required. Paladin is very involved with the many events that are held at the Centre, right from set-up to providing security during the event and tear down after the event. Paladin recently organized an armed intruder exercise in conjunction with the local police service that was held in our shopping centre. Paladin was very proactive in coordinating this worthwhile exercise. The on-site Supervisor is very accommodating and is very quick to react to any needs that arise. The local Paladin office is very supportive and we enjoy our very good working relationship with them. We would not hesitate to recommend Paladin Security for your security needs.
Paladin Security Group has been the Keystone Centre's security entity since April 2010. They are very professional in their approach and have handled complexities with the utmost proficiency. We have had a good working relationship with them, and have found them to be accommodating and approachable when we run into situations that need to be addressed outside our usual business practices. It is a pleasure to work with Paladin Security.
On behalf of the Brandon Wheat Kings' Hockey Club, I am pleased to join others in recommending Paladin Security. Providing security at Western Hockey League regular season and playoff games, the hockey club has had the good fortune of working alongside Paladin Security on a regular basis for a number of years. During that time, Paladin Security Officers have always conducted themselves in a very professional manner and, when the need arises, manage to address all issues and concerns that come up. The professionalism exhibited by the in-arena staff makes for a great first impression and assists in elevating the experience of western Manitoba hockey fans. We look forward to further association with Paladin Security for many years to come.
Paladin Security in Edmonton is a terrific company to work with for our construction security needs. Whatever the budget, change requests or special requirements, they never hesitated to cooperate with us at every turn during our construction phases. We would most certainly use them again with our future site security needs and wouldn't hesitate to recommend them to others.
Congratulations Lachlan Ross on being named a Guardian Angel! You must be so proud to know that your care has made a real difference. How gratifying it must be to know that the important work you do every single day has been noticed and appreciated by someone in our community. Thank you again for your outstanding efforts. By inspiring the community to support The Ottawa Hospital, you are an important and welcome friend to the Foundation.
Congratulations Paladin Security on being selected as the 2015 Consumer Choice Award winner in the category of Security Guard Services for Northern Alberta. This is truly a testament to the hard work and outstanding service you have continued to provide over the past year. You are once again part of a very select group of business owners and entrepreneurs recognized for their business excellence over multiple years, as the CCA is considered the most distinguished award for business excellence in Canada.
On behalf of the Government of Alberta, it is my pleasure to congratulate this year's recipients of the 2013 Consumer Choice Awards. The CCA shines a spotlight on businesses that deliver a high level of value, outstanding service and an unwavering commitment to the customers and communities they serve. Alberta businesses recognized with this prestigious award have demonstrated the leadership, vision and drive it takes to truly succeed in the marketplace, and in the hearts and minds of consumers. Our province is proud to be home to businesses that excel in their sector, create jobs for people in their community and add value to the provincial and national economy. Thank you for being a key pillar of Alberta's economy.
In business, there is no greater compliment than earning the trust and loyalty of one's customers. This year's winners of the Consumer Choice Award have been identified by consumers as representing excellence in value and service. I would like to congratulate the honourees for their entrepreneurial spirit and hard work. They can take pride in having been chosen by the people of Edmonton for demonstrating integrity and leadership in their respective fields.
On behalf of BOOM! Marketing, we would like to thank you and your team for helping to secure our CIBC Soccer Nation event. With a team of 25, you were able to secure a crowd of 20k+ with no major incidents taking place. I couldn’t ask for better results. Thank you again for your hard work and effort. I definitely will be calling upon you again in the future.
On behalf of the planning committee of Relay For Life in Dartmouth, I want to extend a very big THANK YOU for all of your efforts to provide us with security staff for our Relay For Life Event. As a committee, we spend a great deal of time asking for things, which can be a great challenge. We are grateful to have the support of so many orgainizations, and we appreciate what you have helped us achieve. The Paladin Security Officers, who volunteered their time and were presented with certificates of appreciation, conducted themselves in a very professional manner and were always available when we needed them. They assisted in making our event safer for our volunteers counting money on site, and for all of the participants who are coming to recognize your staff at our event. Relay is an event with such a positive atmosphere and your staff helped us keep it that way.
I wish to acknowledge the great experience we incurred during the most recent PC Financial Open with respect to our involvement with Paladin Security. The professionalism exhibited by the on-site Paladin staff made for a great first impression and assisted in elevating the experience provided by the PC Financial Open organizers and Point Grey Golf & Country Club. We look forward to further association with Paladin Security at our future events.
We would like to thank the Paladin team for their hard work and attention to detail at Canada's premier music awards, the JUNOs. The security guards were so on top of their duties and tasks. They didn’t let anything slip by and all were very professional. Everyone was so impressed at this high-profile event. Thank you so much. Keep up the great work!
The service provided by Paladin Security’s team of Officers is truly exceptional.
The security professionals are known by name by our staff, tenants and stakeholders. Consistency is key not only in our operations and procedures, but also in our occupants of the building seeing a similar face at the concierge desk or patrolling the property. Each day, these Security Officers are faced with a number of situations that can impact the safety and security of not only the buildings they protect but, more importantly, the individuals within them. They are in most cases the first customer service impression made to the public at the properties and the individuals we turn to for assistance when emergency situations occur before the authorities arrive.
Their training and expertise makes the difference as to whether or not a response time is impacted that could affect the medical outcome of a person in distress or ensuring evacuation procedures in an emergency situation are not impeded. Their expertise, professionalism and proactive approach to safety and security support our efforts to provide safe and secure buildings. Paladin is one of Canada’s Best Managed Companies and an industry leader far exceeding their competitors’ standards. The “Best Practices” they promote truly do guarantee superior customer service and this is a philosophy that each member of their security team demonstrates on the job each and every day at our properties.
I believe that one of the main drivers of Paladin's success in the industry is due to their investment in their employees. Everything from training to having uniforms available to human resources support has definitely contributed to the satisfaction of our Security Officers. Since Paladin started working at Trillium Health Centre, our retention rate of Security Officers has improved significantly. Paladin believes in their employees and wants to support them in their future career goals. I would not hesitate to recommend Paladin Security to other organizations for their security support.
I have had the pleasure of working closely with Paladin's management and executive level teams while closely monitoring their on the ground service delivery, and can say with all honesty, the product and support they deliver is exemplary and continues to surpass my expectations. Their uncanny ability to provide a high level product day in and day out makes my job as a security manager easier and, perhaps most importantly, Paladin continues to provide BLJC/WSI with unique ways of advancing our security program with a seemingly endless amount of knowledge and enthusiasm. Due to their ability to far exceed our contractual requirements, maintain excellently deported and well trained staff, and their overall commitment to us as a client, I would be happy to recommend Paladin Security as the provider of choice in the security industry.
Please pass along a big 'Thank You' to the staff of Paladin Security on behalf of the Civic Events Staff and the Halifax-Dartmouth Natal Day Committee. Paladin had great coverage at all of our events -- the staff were friendly, attentive and went above and beyond in their duties, even offering to lend a hand with logistical jobs.
Paladin Security has been a foundation here at SAIT Polytechnic for over 10 years.
Their continued professional operations at our post secondary school of 15,000 students and staff provides all the security and safety related necessities that a small town requires. Operating 24/7, the dedicated Paladin personnel here at SAIT Polytechnic ensure that our daily business operations continue without interruption.
The well trained patrollers respond to a daily variety of events on campus, including emergency medical events and trespassers, with reliability and professionalism. Paladin Security is also providing ongoing consulting and support to SAIT Polytechnic in the areas of Emergency Response Planning with the delivery of table top scenarios and building evacuation training. There is no shortage of the value added services that can be cultivated from the subject matter experts within this highly valued service provider.
"I would like to commend Paladin Security, all of their install and customer service staff as well as their emergency response staff. I have been a client of theirs for over 10 years.
Over the years, we have had to contact Paladin for additional system requirements, and installs, and on each occasion, the service has been prompt and professional, and their customer service levels above expectation. We are proud to display the Paladin signs on our property, knowing that we are well protected.
We would recommend Paladin to anyone that expects and wants great value and service for their commercial or home protection."
"We have dealt with Paladin for over 5 years and have received nothing but outstanding service from them. They have been outstanding partners to work with - always providing great guard service, alarm response, special surveillance when required, security audits, etc. They certainly provide us with the "best of class service" we look for in our suppliers & contractors, and I would certainly not hesitate to recommend them."
"We do not normally forward such letters to our contracted services and this is an exception made for a company that has given us special care and professional services. Paladin Security personnel have shown exemplary interpersonal skills when communicating with our tenants, other contractors, and the general public. In short, Paladin Security has provided excellent service to our shopping mall and it is without hesitation that we can recommend them to others interested in a professional security service."
Since Paladin Security has come on board, the improvement in overall security has been excellent. Based on the favourable comments passed on from our tenants, they feel the same way. While Paladin and all of its employees pride themselves on professionalism (something we look for in a contractor), it is their consistent follow up and willingness to provide ongoing advice and suggestions on how to improve security that, in my opinion, sets them apart from other security companies.
"I would like to commend you on your excellent staff. Paladin has provided service to my portfolio of buildings for several years, and I have always been able to rely on the dedication and integrity of your Security Officers. I have enjoyed working with Paladin Security and its fine people, and look forward to a long, ongoing relationship in the future."
On Wednesday, June 8th, I had my purse stolen from my office. I just wanted to pass on my thanks for the two outstanding Paladin Security Officers that helped me out. Even though they never caught the guy who stole my purse, I appreciate all the efforts they put into trying. Officer L.D. worked for over two and a half hours past the end of his shift, even going to the nearby mall after I told him my visa was used at a nearby flower shop. They checked the market and the nearby park and asked around but could not find the guy. This was really service above and beyond the call!"
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