Eric Tkachuk, a Paladin Security Officer stationed at The Bay Centre in Victoria, recently demonstrated vigilance in the field by effectively and professionally handling a shoplifter situation. The individual in question was known to the police as dangerous, and began to act out after being arrested and detained by Eric, who was able to remain calm and de-escalate the situation with the help of his team while coordinating with the Victoria Police.
Originally stationed at Edmonton City Centre, a heavily guarded site with frequent high-profile events, Eric took this valuable experience and relocated to The Bay Centre in Victoria, where he has been working for a year. In that time, Eric has already been promoted to 2nd in command thanks to his ability to mentor and inspire his team.
You can only hope to have the chance to see someone defuse a situation the way that Eric can. You can always count on him to have your back, be your partner and mentor, said Client Service Manager, Jason Ball, who nominated him for an award this month.
Carston Penner, acting Site Supervisor at The Bay Centre, added to the praise, stating [his] greatest attribute is that he can diffuse any high-strung situation . . . he talks to individuals like equals, and tries his best to make sure they understand that we as security are here to help. One moment an individual can be screaming and kicking and the next they will be shaking his hand and walking out the door. Eric is a model security guard and The Bay Centre would not be the same without his leadership and dedication.
Eric is one of the many Paladin Security Officers who exemplify an outstanding approach and dedication to the safety and security of our clients. His demeanor effectively demonstrates our Paladin Difference.