Considering a career in security or law enforcement? Maybe a job as a healthcare Security Officer is right for you.
Many people have a generalized idea of what a job as a Security Officer entails, often associating security with strictly ‘observe and report’ types of duties, simply doing patrols, locking/unlocking doors, checking credentials, etc. However, the role of a Security Officer is much more involved than this, and in healthcare environments this is especially true.
Security Officers working in hospitals have a particularly challenging role, frequently dealing with difficult situations involving people suffering from mental illness and addiction issues, or conflict between hospital visitors and patients. While working in this type of environment can be extremely demanding, conversely, it is for this reason that it is also extremely rewarding. People in a hospital are often under a lot of stress, and can be tense, angry, distraught or emotional. Our healthcare Security Officers are frequently in situations where they have an opportunity to have a positive impact and influence. Every day, our healthcare Security Officers across the country make a difference in the lives of those they interact with.
We strive to hire people who are suited to the healthcare environment, who are empathetic, compassionate and understanding, and who share a common commitment to supporting the well-being of patients through their contribution to a safe environment of care. We even have healthcare positions focused on customer service in order to take a proactive approach to distressed individuals. In several of the emergency departments of hospitals we service, we provide Security Officers who work in an “ambassador” type of position – helping to support the general well-being of patients by recognizing those who are agitated, and helping to keep them calm before a problem arises.
In addition, experience as a healthcare Security Officer is invaluable if you’re considering a career in law enforcement. You will learn important de-escalation, communication and intervention skills, and frequently interact with police in dealing with many of the same challenging individuals they deal with in the community.
We provide all of our Security Officers and Supervisors with extensive healthcare security-specific training and a site-specific orientation. The healthcare training that Paladin provides is the most advanced offered in the industry anywhere in Canada. Paladin has tailored our Healthcare Security Programs and Training to be patient-centric in nature to ensure that every decision made by security is considered in the impact to the overall wellbeing of the patient. Our Officers play an active role in the de-escalation process; having received extensive training in verbal intervention, respect, and customer service above all else, in order to de-escalate these situations and avoid a hands-on approach.
Looking to be part of an industry leading team and make a real difference for patients, visitors and clinical staff in a hospital or healthcare environment? Connect with us today to learn more about a career as a healthcare Security Officer.