Recognizing and promoting service excellence in the commercial real estate industry.
We're delighted to announce that Paladin Security has won a BOMA BC 2013 PINNACLE Customer Service Award, which acknowledges innovation, teamwork, outstanding customer service and commitment to clients in the commercial real estate industry.
He commented; "This award is the perfect opportunity to again recognize our Security Officers who demonstrate The Paladin Difference each and every day. This dedication to both customer and client satisfaction is at the core of Paladin, and is engrained in our mission statement."
Andrew added; "This is a direct reflection on our amazing security and concierge teams, who go above-and-beyond daily. Huge thanks to each and every one of you!"
Client Darcy Brabbins, Bentall Kennedy Regional Vice President BC, commented as part of the process; "Paladin Security has been an important service provider to the diversified office and industrial portfolio that Bentall Kennedy manages on behalf of its owners. Paladin provides not only a best of class service level, but a corporate commitment to exceptional client and customer service delivery. Their corporate “hands on approach” to customer service and satisfaction is a culture that is imbedded within the organization and extends from senior management, through all management layers and ultimately to field personnel.”
Client Frank Vechio, GWL’s Senior Property Manager, concluded; “I have noticed a night and day difference since Paladin took over the security contract at Park Place and Commerce Place - something that has also been noticed by our tenants. There is clearly something different engrained in their culture that promotes a high level of customer service. A job well done!”