For over four decades, Paladin Security has been the vendor of choice, based on our reputation for believing in and delivering unwavering accountability. The Paladin Difference is that we don’t make excuses. We adapt, we evolve, we find the solution and we deliver on our promises. Through listening to our clients, we understand that the emergency dispatch, alarm and healthcare monitoring services we provide through our Burnaby Operations Centre are critical for their fundamental services. With this feedback, we have been able to perform maintenance of our continuity plans and gain an improved understanding of potential interactions with clients in a crisis.
Paladin designs our operations centres with redundancies in mind, and then we put them to the test. We are ubiquitous within the Health Care, Warehouse & Distribution, and Industrial sectors across Canada. These sectors rely on our System Technologies such as Alarm Monitoring, Video Services and Access control systems and are made possible by what we consider the heartbeat of our organization: The Operations Centre, which is available 24/7 to facilitate crises communications with our clients. We design our Operation Centres to function, no matter what. This is achieved through comprehensive Business Continuity Plans, Business Impact Analysis, Risk Assessments, redundant phone lines, radio communications, power supplies, internet services, and human resources.
Collaborative Business Continuity is used by the Paladin Team to describe active interaction with external partners, such as your supply chain, that will strengthen existing and develop new business continuity practices. Collaborative continuity is only made possibly through the effective use of communication throughout the emergency management cycle.
The Canadian Standards Association defines resilience as the adaptive capacity of an organization in a complex and changing environment. At Paladin we understand adaptive capacity as extending beyond a simple recovery while instituting a principle that the UN refers to as “Build Back Better”. The Build Back Better principle advocates for the restoration of assets in a manner that makes them less vulnerable to disasters. This standard of resilience would not be possible without collaboration with partners. A key component that dictates an organization’s resiliency is the efficiency of communication throughout all stages of the emergency cycle: prevention, mitigation, preparedness, response and recovery. Your vendors and customers are interdependent partners, and the resiliency of the organization is only as strong as its weakest member. For this reason, we emphasize the importance of prioritizing redundant communication systems throughout your supply chain.