EXPERTS IN LOSS PREVENTION AND CUSTOMER SERVICE
Providing security services for over 100 million square feet of mixed retail and shopping space, Paladin’s Retail Security Program is tailored to improve the guest experience and reduce risks. Our industry-leading training provides our security officers with a solid foundation of customer service and first aid knowledge that is ready to be tailored to your specific needs.
Goal-oriented security programs, the highest standards of training, and access to the leading experts in retail security—that’s what makes partnering with Paladin Security different.
CUSTOMER-ORIENTED FOCUS FOR SECURITY
From our application process and in-class training to the first step of a patrol, Paladin meticulously selects and prepares our security officers with your site in mind. Our stringent employment screening focuses on customer service and professionalism. Coupled with our above-standard security and safety training and impeccable deportment standards, Paladin security officers and loss prevention officers are given the tools to be the best representatives of your location.
With these tools—and a desire to actively interact with the public—our officers provide a high level of service and are encouraged to walk customers to their destinations, hold open doors, and promote a safe, welcoming shopping environment.
TRAINING THAT LEADS TO A BETTER RETAIL SECURITY PROGRAM
Our commitment to quality staffing is reinforced through our understanding that each shopping centre requires tailored solutions to enhance your program and improve site safety.
Our comprehensive training is designed to help you provide a safe, secure, and welcoming environment that satisfies the needs of the three key client groups: property management, tenants, and shoppers.
Essential Training:
- Enhancing your brand and customer experience
- Our primary industry-leading training for retail security
- First aid and conflict management training
Advanced Training:
With rising social issues like homelessness and addiction, more advanced training is required where appropriate. Including:
- Defensive tactics training
- Crisis intervention training
- Mental health awareness training
In these challenging environments, we also provide our teams with extra equipment like duty belts, body armour, and patrol boots.
Oxford Properties, established in 1960 is a global real estate owner, investor, developer and property manager with a portfolio of office, retail, industrial, multi-residential and hotel assets.
We challenged the Paladin management team to provide a specific kind of person for their guards services and they delivered! Their frontline staff exude confidence and have the ability to handle any situation with firmness and compassion.
KEY SERVICES FOR SHOPPING MALLS AND RETAIL CENTRES
GUARD SERVICESFriendly, customer service-focused security officers
- Loss Prevention
Personalized service and programs for your property or tenants
- Property Security From Our Experts
Protect your properties with our tailored security services
- Parking Management
Modern parking solutions to enhance customer experience
FAQs
What makes mall security different from other types of security?
Mall security requires a balance of public safety, customer service, tenant support, and loss prevention. Security officers must be visible and approachable while also responding to incidents, supporting emergency procedures, assisting shoppers, and helping property teams maintain a safe and welcoming retail environment.
How can retail security improve the customer service experience?
Retail security can improve customer service experience by helping shoppers with directions, locating lost vehicles in large parkades, reuniting lost parties, answering questions, supporting safe access, and maintaining a calm, professional presence. Customer-service-focused officers act as an extension of the property or retail brand while helping customers, tenants, and staff feel safe and supported.
How does security support loss prevention and reduce theft and shrink?
Security supports loss prevention and helps reduce theft and shrink by identifying vulnerabilities, deterring suspicious activity, supporting surveillance, documenting incidents, and helping retail teams follow consistent prevention procedures. A strong loss prevention program can address both external theft and internal risks while protecting inventory, revenue, staff, and shoppers. A proactive customer service program can be the loss prevention initiative with the least cost and highest return on investment in terms of discouraging theft.
Why is customer service important in mall security?
Customer service is important in mall security because security officers are often one of the most visible representatives of the property. A professional, helpful approach can improve the guest experience, encourage cooperation during incidents, support tenant relationships, discourage unwanted behaviour, and promote a safer, more welcoming shopping environment.