A higher standard of protection
At Paladin, we treat every client as a partner — not a number. We understand that each facility is unique in its security needs, and our strategic staffing model ensures that you receive a specialized security service plan specific to your site’s requirements.
Our security officers are supported through industry-leading training and an outstanding supervisory structure. We believe the success of our officers results in success for your facility, and nothing is more important than that.
Professional Security Officers
Paladin provides complete turnkey security solutions with security officers who are trained to perform at the highest level. Through our industry-leading selection process and highly advanced, specialized training, Paladin has the highest client retention rate in the industry. Daily duties and functions are carried out diligently, and at the client and site supervisor’s discretion.
Our security officer services include:
- Facility Security Management
- Customer Service & Wayfinding
- First Aid & Safety
- Security Ambassadors
- Compliance and Enforcement
- Incident Management & Response
- Access Control
- Parking Enforcement
- Operations Centres & Monitoring
Patrol Techniques and Procedures
Our security officers are equipped to conduct various types of patrols, and to understand the advantages and disadvantages of these methods. We believe in teaching our officers customer service techniques and verbal de-escalation techniques along with the management of aggressive behaviour to ensure all safety and security measures are maintained.
Our Training Produces Results
Our security officers receive the best training as standard when they’re hired on. We are known for providing superior training that covers a variety of areas, including customer service, communication, and defence tactics. Training increases our team’s competence and confidence. Officers who are well-equipped to do their jobs make better decisions. Furthermore, this approach significantly reduces turnover, and is proven to reduce incidents and mitigate risk.
Paladin uses the best technology for patrol verification. As a value-added service, we provide the Paladin patrol verification system so you can ensure patrols are completed effectively and consistently. As a cloud and mobile platform providing real-time checkpoint monitoring and customized reporting, the patrol verification system allows Paladin to manage our security operation at your site, from anywhere — via computer or smartphone.
Documentation & Reporting
Proper documentation and reporting of all incidents is crucial to the safety and security of your staff and property. Each of our security officers completes training that addresses the written communication skills necessary for providing outstanding customer service in the security industry, and at your site.
In addition, your managers will receive activity summary reports and real-time incident notification, so they’re aware of activity within their portfolio at all times. In certain cases, we set escalation notification processes triggered by specific events.
At Paladin, we will take the time to understand the security challenges you face and help you develop an integrated program customized to address your individual situation, needs, and budget. Contact us today for a free consultation.