PRACTICAL TRAINING FOR STRONGER TEAMS
Paladin Security delivers professional training programs that enhance workforce capability and support safer, more effective operations. Our certified instructors bring extensive field experience across security, healthcare, and public-facing environments, ensuring each session reflects proven practices and real-world application.
How We Deliver Training
The process begins by selecting a program that aligns with your organizational needs. From there, Paladin tailors each course to meet your unique environment, risk profile, learning objectives, and more. The result is a hand-crafted training experience that is relevant, practical, and ready to be deployed in the workplace.
- In‑person training — led by qualified provincial instructors, our in-person training is conducted in our training facilities or directly at client locations.
- Virtual instruction — delivered online through Paladin’s professional training platform using scenario‑driven, evidence‑based content.
All training is tracked, tested upon, and monitored for quality and compliance. Participants receive certificates upon successful completion of each course.
Exclusive Pinel Medical Safety Training
As the exclusive training partner for Pinel Medical, Paladin delivers structured education on the safe and responsible use of the Pinel Safety System within clinical and controlled care environments. Pinel Medical provides a comprehensive range of patient-safety equipment, including a humane de-restraint system designed to safely manage high-risk behavioural situations in hospitals, mental health facilities, long-term care homes, correctional institutions, and other regulated settings.
Paladin offers both in-person and virtual training, providing step-by-step instruction to ensure confident and effective use of the Pinel Safety System. Our courses are organized into structured learning modules that demonstrate product application across various real-world scenarios, supported by knowledge checks to reinforce learning. Through this training, your team will develop enhanced risk awareness, patient-centred intervention techniques, and the confidence to apply Pinel restraints safely, consistently, and with dignity.
SPECIALIZED PROGRAMS FOR YOUR ORGANIZATION
- De-escalation Training
Our de-escalation training equips teams with skills to recognize escalating behaviour early and apply communication strategies to reduce tension. Teams will learn verbal and non‑verbal techniques that support calm, professional interaction. The program benefits workplaces with frequent public interaction or elevated emotional demands. - Management of Aggressive Behaviour
MOAB training provides structured methods for identifying emotional cues, navigating confrontation, and safely managing physical aggression. Teams will gain awareness, communication skills, and practical response options grounded in recognized best practices. The program suits sectors requiring a balanced, compliant approach to aggression prevention and response. - Mental Health Workplace Wellness Training
This course builds awareness of mental health injuries, stigma, and resilience in the workplace. Teams will learn to identify concerns, initiate supportive conversations, and contribute to a psychologically safe environment. Organizations benefit from improved peer support, stronger well-being practices, and enhanced team readiness. - Applied Suicide Intervention Skills Training
ASIST prepares teams to identify suicide risk, engage with individuals directly and safely, and collaborate on an immediate safety plan. The course uses a widely adopted intervention framework recognized across healthcare and community sectors. Teams in healthcare, education, social services, and frontline roles gain the confidence and structure needed to support individuals in crisis. - Women’s Self Defense
This program develops situational awareness, mental readiness, and adaptable physical‑defense strategies. Teams will learn effective techniques suitable for real‑world scenarios and diverse physical abilities. The training builds confidence and supports informed, proactive personal‑safety decisions. - Tabletop Exercises
Tabletop Exercises are facilitated, scenario-based simulations that brings teams together to practice emergency response in a safe, consequence-free setting. Using site-specific scenarios, teams will work through evolving incidents to test plans, clarify roles, and identify gaps before a real emergency occurs; strengthening preparedness, coordination, and confidence across your entire organization.
OUR APPROACH TO TRAINING EXCELLENCE
Our training philosophy is built on the same foundation that established Paladin as the national leader in security training. Over decades, we’ve developed one of the most advanced training ecosystems in the industry, combining certified instruction, client-requested courses, and continuous learning to ensure high performance at every level.
We maintain rigorous instructor‑development processes and invest in our training to ensure our programs remain credible, consistent, and aligned with current best practices. Our instructors are supported by certifications in de-escalation, use of force, mental-health intervention, first aid, suicide intervention, and applied behaviour analysis. Training is delivered with clarity, safety, and practical application in mind, preparing teams to perform effectively in real-world settings.
INVEST IN YOUR SUCCESS TODAY
Give your team the skills and confidence they need with training delivered by qualified industry professionals. Contact us today to learn more about how Paladin can help advance your organizational goals.
FAQs
What security training services does Paladin offer to clients?
Paladin offers security training services designed to help clients improve workplace safety, reduce risk, and prepare employees for challenging situations. Training can include workplace violence prevention, de-escalation, conflict management, emergency preparedness, incident response, use of force, legislation training, tactical training, self-defence, and site-specific safety topics delivered by Paladin’s in-house training team.
Can Paladin provide workplace violence prevention training for employees?
Paladin can provide workplace violence prevention training to help employees recognize risk factors, follow reporting procedures, respond safely, and support a more secure workplace. Paladin follows the Management of Aggressive Behavior (MOAB) program. Training programs can be customized for different industries, work environments, and employee groups. This can also include the ability to certify in-house trainers and support to run your own MOAB programs.
Does Paladin offer de-escalation and conflict management training?
Yes. Paladin’s security training services can include de-escalation and conflict management training to help employees communicate effectively, reduce tension, and respond appropriately during difficult interactions. Paladin is a leading authority on the Management of Aggressive Behavior (MOAB) program in the security industry, supporting practical instruction and theory in situational awareness, personal safety, and self-defence principles.
What is MOAB training and who is it designed for?
MOAB, or Management of Aggressive Behavior, is a training program designed to help employees recognize, prevent, respond to, and defuse aggressive or escalating behaviour. The MOAB program offers training that supports effective communication, de-escalation, conflict management, situational awareness, personal safety, and self-defence principles. These courses are especially valuable for security teams, healthcare workers, customer service teams, and employees in customer-facing, retail, campus, public-sector, or other environments where challenging interactions may occur.
Can Paladin customize training programs for different industries or workplaces?
Paladin can customize security training services for different industries, sites, and risk profiles. Training can be adapted for healthcare, retail, commercial, government, education, industrial, and event environments, with examples and procedures aligned to the client’s workplace.
Does Paladin provide emergency preparedness or incident response training?
Paladin can provide emergency preparedness and incident response training to help employees understand roles, escalation steps, evacuation considerations, communication procedures, and safety protocols. This training supports stronger readiness before an incident occurs. Paladin can provide drills and tabletop exercises to be completed with security teams and other stakeholders.
Does Paladin offer in-person, virtual, or on-site client training?
Paladin can support different training delivery formats depending on the client’s needs, including in-person, virtual, and on-site training. Programs can be scheduled for teams, supervisors, frontline employees, or security personnel who require practical, role-specific instruction.
Who should take Paladin’s security and safety training courses?
Paladin’s security and safety training courses are useful for security teams, managers, frontline employees, reception teams, healthcare workers, retail staff, facility teams, and anyone responsible for workplace safety or public-facing service. Some roles may also require specialized training such as BST/AST, use of force, or MOAB.
How can security training help reduce risk in the workplace?
Security training helps reduce workplace risk by giving employees the knowledge and confidence to recognize warning signs, de-escalate situations, follow procedures, and respond safely during incidents. A strong training program can improve consistency, reduce uncertainty, and support a safer workplace culture.