SUPERIOR SUPPORT SPECIALISTS
Paladin has been nationally recognized for a culture that has enhanced performance and provides our clients with a clear competitive advantage. We support our clients and our staff with the following supervisory and support functions to ensure that they receive the ultimate in protection.
Client Service Managers
Client Service Managers oversee Paladin's service delivery model at each and every site in our portfolio, and take overall responsibility for the security program.
Paladin's after-hours management representatives who are an integral part of the quality process within our company. They are a mobile resource and their sole purpose is to support our Security Officers in the field, so that we are always exceeding our client's expectations.
Working out of our Operation Centres, our Operations Supervisors ensure that the full weight of Paladin's supervisory and support resources are directed towards your facility. Operational Supervisors also deal with short notice book-offs and other immediate staffing requirements that may come up, such as additional Officer requirements during emergency situations.
Zone Supervisors are the highest ranking uniformed Officers in the company, and their purpose is to supervise and support our Security Officers in the field.
Mobile Supervisors respond to incidents and problems that may occur at our sites, and assist the on-site Security Officers and Supervisors in bringing the incident to a positive conclusion.
Site Supervisors lead the security program at each site they are assigned to and ensure that all Security Officers deliver the extraordinary service Paladin is famous for.
Shift Supervisors work during the hours when Site Supervisors are not on duty to ensure there is a continuity of supervision and support.
Our promotion from within philosophy, coupled with a commitment to ongoing training and a stringent 12 Step Selection Process, ensures our team has the right fit and skill set for their position. This approach combined with proven edge technology, results in knowledgeable committed employees who constantly provide exceptional customer service at every level.
At Paladin, we will take the time to understand the security challenges you face and help you develop an integrated program customized to address your individual situation, needs and budget. Contact us today for a free consultation.