Guranteed 24/7 ULC Monitoring.
Paladin is one of a select few security companies that operates its own 24-hour ULC-Listed Customer Service / Operations Centres. These state-of-the-art Ops Centres ensure security program integration by coordinating our various response protocols. Anytime, day or night, there are a minimum of fifteen Customer Service Representatives on duty to service our client and employee needs. Spread out over four Operations Centres located in Victoria, Vancouver, Edmonton and Toronto, our operatives effectively cover the country from coast to coast.
Using the most advanced computer systems available coupled with the most sophisticated scheduling software, all fully supported by redundant power supply systems, means Paladin has the ability to operate under the most adverse conditions imaginable.
When It Matters
For effective service delivery and support, our Operations Centres maintain a constant connection between emergent events at our client sites and highly trained professional staff. Below are five reasons why Paladin’s Operations Centres lead the industry:
1. The Most Advanced Technology
Embracing technology and continually striving to change with evolving infrastructure and modern solutions, allows Paladin to provide exceptional and innovative programs to our personnel and partners.
2. Pro-active & Strategic Scheduling
Our Officer’s skills and training levels are matched to suit the requirements of each site, and assignments align with each employee’s long-term career goals. This organization takes place while simultaneously planning for future events, as well as systematically tracking all applicable certifications / requirements of our contracts to prevent any deficiencies in training.
3. Incident Tracking, Management, & Reporting
With transparent and robust reporting, Paladin provides the most comprehensive overviews and metrics on the market.
4. Superior Client Service & Customizable Programs
Surpassing all expectations of a “Security Command Centre,” Paladin’s Operations Centres have the ability, and desire, to evolve into tailor-made Call Centre / Customer Service programs for our partners.
5. ULC-Listed & “Five-Diamond” Certified Central Station
The ability to meet and exceed the highest industry standards for Alarm Monitoring, with unmatched reliability across the industry, is proof in Paladin’s commitment towards excellence. Through these rigorous certifications, best practices are applied to all areas of our service delivery.
At Paladin, we will take the time to understand the security challenges you face and help you develop an integrated program customized to address your individual situation, needs and budget. Contact us today for a free consultation.