As a national organization, Paladin places a high value on employee engagement and development. For this to permeate at each site, it was necessary to bring its leadership teams together for the day, networking with each other while learning.
On March 13, 2019, Paladin’s Commercial and Retail groups convened a meeting of all Site Supervisors to discuss best practices, ideas for improving site culture and methods of incorporating available resources into Site Programs. This meeting was inspired by a desire to take pro-active control of our staffing, making a focused effort on increasing employee knowledge, and engagement.
During their time together, the following areas were discussed:
Employee Engagement, discussed by Central City Security Manager, Subby Grewal and Security Program Manager, Darrell Ram. The topics covered by this group included open lines of communication, developing a positive culture on site, and rewarding and recognizing positive performance.
Corrective Action, led by Metropolis at Metrotown Site Supervisor, Curtis Starinovich and Loss Prevention Manager, Paul Sekhon. This session explored how to use corrective action to strengthen the culture at each site, and how to handle corrective action in a respectful and defensible manner.
Performance Reviews, ran by Tsawwassen Mills Site Supervisor, Cheryl Eldridge and Client Service Manager, Tafneem Hajee. During this session, supervisors were coached on how to conduct evaluations in a positive and constructive manner, as well as how to be consistent across locations based upon an agreed standard.
Open Lines of Communication, directed by Central City Supervisor, Steve Kirton and Security Program Manager, Lindsay Chomechko. They explored how a supervisor can utilize debriefs, memos, crew chats and other communication strategies to engage with staff in order to facilitate their development.
Training, managed by Metropolis at Metrotown Training Coordinator, Luke Flumerfelt and Client Service Manager, Ian Henderson. The duo tackled the best practices around the development of a Site Training program, including linkages between policy and procedure, training and, operational requirements.
Vice President, Mark Forward, comments,
Paladin has such large scale operations in the Lower Mainland that there is great value in getting our Supervisory staff together periodically. This development seminar was strictly for our retail and commercial office verticals and it allows us to share updates with our team and streamline our processes. In return, we also get tremendous feedback from these Supervisors, which allows us to further enhance our service delivery for our clients. They really enjoy being heard and networking with their peers too, so it's a great return on our investment."
Other Paladin guest speakers at this event included, Executive Vice President Chad Kalyk, who spoke about the future plans of the organization, and Vice President of Property Managed Accounts, Mark Forward, who described his vision for our Retail and Commercial Office Tower verticals.