Event security guard duties: Key roles and responsibilities
Whether hosting a conference, planning a fundraiser, or coordinating a music festival, the first step is understanding the event security guard responsibilities needed to provide a safe event for attendees.
Creating a secure environment starts with providing a positive experience for guests. This means deploying targeted security services to prevent risks, control crowds, de-escalate conflicts, and respond to emergencies.
Here is a closer look at how tailored event security services can help you create a safe and successful event.
The role of an event security guard
Depending on the size and scale of your event, you may need to hire several security guards to perform a range of tasks. You might also require different tiers of professionals for planning, monitoring, intervention, coordination, and administration.
What is event security?
Event security is a set of services provided by security professionals intended to ensure the safety of people and property at events. It may involve a handful of unarmed guards or hundreds of trained professionals working together to prevent harm and mitigate risks before and during the event.
What is the role of a security guard in an event?
You might employ security guards to perform tasks like:
- Monitoring access points and screening guests
- Monitoring surveillance equipment including CCTV cameras
- Patrolling and monitoring crowds throughout the venue
- Managing and de-escalating unruly behavior
- Enforcing event rules
- Providing protective escorts for VIP guests or performers
- Coordinating with event organizers and internal staff
- Coordinating with external resources like law enforcement
- Responding to emergencies
Mobile patrols on the premises can support staff in and around the event venue while senior security professionals coordinate and manage security staff. Security guards should always behave politely and professionally to ensure a positive experience for guests.
Ian Henderson, field operations manager at Paladin Security, shares his point of view on training security personnel for unpredictable situations: “Preparing for an event requires practice on emergency radio communication, a firm understanding of site layout and emergency response procedures, and clear protocols on incident escalation and the chain of command. Properly trained teams can establish control of volatile situations and de-escalate them quickly.” He notes that this is especially crucial when alcohol is a factor, in which case situations can develop very quickly and require decisive action.
The importance of pre-event risk assessment
Any security professionals you hire for your event should have training in risk assessment.
This starts well before the event date and typically includes reviewing the venue and event plans to identify and evaluate potential threats. From there, security personnel can work with event organizers to create a plan that minimizes risks.
This plan will account for the safety of both event-goers and the property, establish communication protocols, and outline the duties of team members regarding maintaining a secure environment. It will also include contingency plans for issues like power outages, technology failures, and emergency scenarios.
Key event security responsibilities
Your event staff may handle a range of tasks before and during events or public gatherings, like managing foot traffic, guest interactions, venue sales (food and beverages, merchandise, etc.), and coordinating speakers/performers. Event security guards should manage all security-related responsibilities so your staff can focus on running a smooth event.
Your security staff’s primary duties may include:
Crowd control and monitoring
Coordinated efforts are necessary for effective crowd management, especially when event attendance numbers are in the hundreds or thousands.
Security professionals control entrances, exits, and checkpoints in and around the venue with the help of our advanced CCTV systems. They also monitor attendees for signs of aggression and inebriation, interact with guests to establish a visible presence, and address disruptions quickly, de-escalating whenever possible to ensure a safe atmosphere and a positive experience.
When necessary, guards may use enforcement measures to deal with safety issues and mitigate risks, including conducting searches and detaining violent aggressors.
Conflict de-escalation
Conflict de-escalation is key to crowd control, especially when guests vastly outnumber security officers. Security guards are trained to quickly identify potential conflicts and intervene to defuse situations before they become dangerous. De-escalation techniques are vital to resolve issues and avoid physical force. They include:
- Remaining calm and using a neutral tone
- Practicing active listening
- Behaving empathetically
- Creating firm boundaries
- Offering options and solutions
- Using “we” language
- Moving problem guests to a less crowded location within the venue
Some specialized training courses are also available. Paladin Security offers MOAB (Management of Aggressive Behaviour) Training, which teach security professionals how to recognize, reduce and manage violent and aggressive behaviour.
Rapid response to potential or active conflicts and implementing strategies to de-escalate such situations can help keep event attendees and staff safe.
Emergency response and evacuation procedures
Despite intensive planning and preparation, emergencies could arise that you have no control over, such as:
- Fires
- Power outages
- Structural failures
- Terror events
- Medical emergencies
- Natural disasters
When emergencies happen, you need to know that your security team is prepared to spring into action with suitable emergency response tactics to protect the safety of guests and staff.
Henderson says one of the biggest challenges that security guards face in large public gatherings is communication difficulties — especially when there’s a lot of background noise.
“If an event is in a venue that the team hasn’t worked before, they have to quickly become oriented with the facility,” he says. “One of the most stressful situations a security officer faces is hearing a colleague calling for help and not knowing where they are.”
He advises addressing these potential issues with extensive preparations, including detailed briefings, clear protocols, and well-documented site maps.
Risk management
Event security staff typically aim to spot potential issues before they become imminent threats. To this end, risk management often includes access control, such as security screenings at checkpoints, monitoring crowds for suspicious behaviour, and responding to unplanned disturbances that could signal a disruptive element.
Efficiently mitigating potential risks is key to maintaining a safe and secure environment.
Successful risk management can prevent various dangers. For example, Paladin recently worked on a fundraising event for the prime minister, during which protesters stormed the facility. While law enforcement was on site, they were outnumbered. Paladin’s Special Assignment Group was deployed to secure an unprotected entry point and was able to barricade the doors. The protesters were unable to gain access, and what could have been a highly publicized security breach was avoided.
Event Type-Specific Duties
The responsibilities associated with event security guard services may differ depending on factors such as the type of event, the size of the venue, and the number of attendees.
Henderson notes that guards often perform a few lesser-known but critical responsibilities. These include beverage enforcement, which means monitoring attendees for signs of impairment, underage drinking, and beverages brought in from outside the event. For those interested in working event security, Paladin Security professionals get access to internal training like “Alcohol Service Awareness for Security Staff.”
The following are examples of some of the specific duties required for various events:
Corporate events and conferences
Attendees at corporate events typically include industry professionals, investors, and media representatives, all of which are expected to behave in a certain way. Even so, event security officers are needed to manage access points and keep out uninvited guests.
These officers may be tasked with monitoring VIP areas and securing high-profile attendees or speakers. Coordinating with event staff and providing emergency response are also common duties.
Music festivals and public gatherings
Providing security for public gatherings can be challenging, especially at outdoor events with numerous access points and high exposure. The average event security guard must prepare for issues like crowd surges, intoxicated guests, inclement weather, or terror events that could result in emergencies or require evacuation.
Protecting public safety often requires careful coordination with event organizers, local law enforcement, and private security for entertainers.
Working with event organizers
Everyone needs to be on the same page when it comes to security concerns and logistics. That’s why it’s so important to collaborate with event organizers on strategic planning and communications.
Collaboration is key
Communication and collaboration are the cornerstones of safety at corporate or public events. Overlap in duties or manpower could confuse or frustrate guests, while gaps and oversights can result in potentially harmful situations.
When event organizers and staff work closely with security personnel to delineate responsibilities and maintain top-down communication, every professional can perform to the best of their abilities.
Coordinating security strategies
Preparation and execution are equally important for maintaining a safe and secure environment. Your event security team will work closely with you to understand the risks inherent to the event venue so you can create effective, tailored security strategies.
Whether you’re worried about unauthorized entry, inebriated guests, compliance with event rules, natural disasters, terror events, or other risk scenarios, you’ll receive a detailed plan that addresses your specific needs and concerns.
Partner with Paladin for bespoke event security solutions
When your event requires security guards for preliminary risk assessment and planning — as well as risk management, crowd control and monitoring, conflict de-escalation, and emergency response and evacuation procedures — Paladin offers customized solutions that check all the boxes.
While other companies focus on providing the most inexpensive service possible, this results in minimal preparation and unseasoned guards with no experience — not to mention an unprofessional appearance.
“At Paladin, we see our event teams as ambassadors for our clients, and we strongly emphasize training and professionalism,” Henderson explains. “While it’s easy to create an appearance of strong security, a lack of training and coordination can result in a critical failure during a crisis.”
Learn more about our Event Security Services before your next event, and contact us to receive a quote.
