Loss Prevention Security Officers not only deter robbery and theft, but they also provide services to enhance each customer’s experience.
Paladin Security’s industry-leading training programs have created the most effective Loss Prevention model in the security industry. We recently spoke with Lomanpreet Kaur, a Loss Prevention Officer (LPO), to discover her perspective on working in the cornerstone of Paladin’s retail security program.
Loss Prevention Officer, Lomanpreet Kaur
In November of 2018, Lomanpreet applied for an LPO position at Paladin Security. With her outgoing demeanor, willingness to take on new challenges, and strong interest in law enforcement, Lomanpreet successfully secured the job.
Becoming a police officer has always been a career goal of mine. A few of my friends who were already working at Paladin, strongly advised me to apply so that I could gain relevant skills for law enforcement. Before applying, I checked online reviews and was instantly drawn to the fact that Paladin provides company-paid training.
- Lomanpreet Kaur, LPO
Since working as an LPO, Lomanpreet has built positive relationships with her teammates and managers. Paladin focuses on fostering a corporate culture, which allows our employees to thrive and grow. Through this support, Lomanpreet has acquired multiple skills relevant to law enforcement, such as:
- Retail loss prevention
- Pressure point control tactics
- Criminal Code sections
- Report writing
The Duties of Loss Prevention
There are many security measures to protect offices and stores from theft and robbery, increase safety, secure business assets, and provide peace of mind. One security measurement often employed is the presence of professional security guards. Companies will use loss prevention services to do just as their title suggests, prevent losses. Common company losses that are deliberately caused by individuals, include:
- Theft
- Fraud
- Vandalism
- Abuse
- Misconduct
As an LPO, Lomanpreet has been tasked with the responsibility of establisher a presence in the areas she is assigned. By monitoring these areas for potential threats, Lomanpreet discourages potential thieves or other illicit behaviour.
I love getting to work at different sites in my position. I especially find it exciting to work at places that are more high risk. These sites allow me to enhance my skills and discover what my challenges are so that I can strengthen them. In the security industry, you are continuously refining yourself, and Paladin is there for you every step of the way.
- Lomanpreet Kaur, LPO
Not only does Lomanpreet monitor designated areas, but when conflicts arise, she quickly engaged in the situation in order to effect a resolution. This includes safely detaining and apprehending potential shoplifters, as well as notifying police so they can make an arrest. Lomanpreet also provides the most appropriate approach when dealing with an aggressive person.
By focusing on solving problems without the use of force, Paladin’s LPOs significantly reduce the risk of injury and liability to both clients and staff. This training is provided to Lomanpreet and fellow Paladin LPOs through on-going training programs. LPOs are therefore certified in:
- Non-Violent Crisis Intervention
- Provincial Violence Prevention Curriculum
- Advanced Security Training
- PPCT Defensive Tactics
- Paladin Response Options Training
- Occupational First Aid Level One
Skills for Being Successful at Loss Prevention
With industry-leading training, support from managers, and hands-on experience, Paladin’s LPOs consistently provide exceptional results for clients and customers. The specific skills that Lomanpreet developed in order to be become a strong LOP, include:
- Observation and listening
- Communication
- Patience
- Empathy
- Leadership
As an LPO, I often have to make quick decisions and Paladin’s training has allowed me to train my mind to handle high pressure. I have also come to discover the importance of communication and the significant role it plays when ensuring a situation is handled appropriately.
- Lomanpreet Kaur, LPO
In addition to helping Lomanpreet strengthen her communication skills, Paladin also provided her with proper training to safely manage aggressive behaviour. This training has not only increased Lomanpreet’s confidence for the expectations of her position, but she can also apply these defence tactics in her daily life as well.
Why Lomanpreet Chose Paladin Security
Most Admired Corporate Culture
What impresses me the most is how Paladin values not only their clients, but their people too. Investing in their own employees says a lot about the company itself. One of the reasons I have stayed with Paladin for so long, is because I am shown appreciation for doing the right thing and I am recognized for doing a good job. This recognition acts as a fuel for me to continue progressing and growing within my position. The environment here is also friendly and compassionate, and my team is unbelievably cooperative!
- Lomanpreet Kaur, LPO
Promotion from Within
Promotion from Within proves Paladin believes in their people. My manager has displayed their belief in me by providing supervisory training after I showed interest in growing within the company. They also promoted me to an experienced security officer, so I now have two Paladin stars on my shoulder! I feel lucky to have these privileges. However, these opportunities are available for anyone who displays a commitment to their role and an interest in growing within Paladin.
- Lomanpreet Kaur, LPO
Paladin Family
Paladin is like an extended family to me. They care about every individual who is connected to the company, whether they are an employee or a client. Families want the best for each other, and this is exactly how I view Paladin. My managers have provided me with specific training because I was lacking a few elements. What’s amazing about this is that the Paladin Family is not afraid of coming forward, in order to help take their employees forward too.
- Lomanpreet Kaur, LPO
A Stable Career
I encourage anyone who is interested in the security industry to apply to Paladin. Being an LPO allows me to learn something new every day, such as customer service, professionalism, or critical reasoning skills. Paladin is an employer who takes your goals seriously. My careers goals require a lot of attention and continual improvement. Paladin has been by my side throughout this journey by providing me with relevant training and experiences. At the end of the day, what matters the most is how much you are willing to give to achieve your goals. I see myself as an officer, and this vision plus Paladin’s support is what keeps me going.
- Lomanpreet Kaur, LPO
Do you want to be a part of one of Canada’s Best Managed Companies and Most Admired Corporate Cultures? Apply today: https://paladinsecurity.com/careers
Learn more about what the Paladin Family means to our people: https://www.youtube.com/watch?v=9Qlx1SjGsxM