Paladin’s Specialty Services – A Division Unlike Any Other

ULC-certified alarm monitoring services, lone worker programs, parking management services, and customized call-centre solutions under one roof? Carrying on from the first edition of the series, Paladin’s Operations Centres – An Innovative Platform for Communications, we will be diving into the formation and usage of Paladin’s class-leading Operations Centres in Part 2 of this Spotlight series.

More than just a security operations centre, Paladin’s programs have expanded and evolved within this area of the business to cater to the needs of our people and clients, who face evolving challenges and expectations in a constantly growing landscape.

While much of the Ops Centres are centralized around supporting Paladin’s Security Operations across Canada, an advanced “Specialty Services” division also provides customizable call-centre programs, tailor made for the needs of our clients.

True to Paladin fashion, of being a Full-Service provider, the Specialty Services department transforms the perspective of what a “Security Operations Centre” is able to provide for the organization and clientele. Through this model, Paladin is able to open the secure doors of its ULC-Certified, CSA Approved, 5-Diamond facilities and house programs built exclusively for, and in collaboration with, you.

As a forerunner in this segment, Paladin’s Operations Centres provide an arrangement of services, including:

Security Officer Supervision & Support CCTV Monitoring & Remote Access Control Parking Enforcement Support Tenant Support Services Work Order Management Incident Reporting & Escalations Health Care Operations Support Strategic & Proactive Scheduling Redundant/Overflow Call Centre Support

ULC-Certified Alarm Monitoring Customized Call Centre Services Customer Service Support Mass Notifications Tech Support/Escalations Client-based Work Alone Solutions Mobile Dispatch & Coordination Incident Investigations & Management and much more…

Like other qualities that make Paladin Security unparalleled in the marketplace, our Ops Centre based specialty service offerings are second to none in the industry. While options like Alarm Monitoring are independently accessible elsewhere, no other organization is able to provide their partners with all services listed, be willing to customize additional options, and conjoin everything together in combination with a fully integrated security program.

When pairing our extensive listing of services with Paladin’s commitment to quality and continual progression, it’s clear to see why Paladin is the vendor of choice for clientele seeking highly advanced programs with innovative options for Value-Add services.