Ever since COVID-19 impacted our daily routines, it’s become quite popular to joke about forgetting what day of the week it is. Thankfully, this feeling is only temporary, but what if it wasn’t? What if you were constantly disoriented about where you were or what time of the day it was?
Security Officer Shawn Coleman
While on duty at Brampton Civic Hospital, Security Officer Shawn Coleman came across an elderly woman with dementia. He noticed she had a confused look on her face, so he calmly approached her. He wanted to ensure the woman felt safe and comfortable during her hospital visit, even if that simply meant sitting with her.
This story is a small glimpse of the outstanding care Shawn provides to patients at William Osler Health System (Osler). His friendly personality might make it seem as if he’s been at the hospital for a while, but in reality, it’s only been a few weeks.
Toronto Pearson Airport Security
Due to COVID-19, Shawn was displaced from his site at the Toronto Pearson Airport. As an airport security officer, Shawn was also known for the outstanding customer service he provided. If a customer looked lost, Shawn would happily approach them and ask if they needed assistance. However, as the airport quieted down this past spring, he quickly agreed to help out at Osler. Since then, Shawn has been doing an incredible job of supporting patients at the hospital.
Exceptional Customer Service
After hearing nothing but positive feedback regarding Shawn’s approach to security, Healthcare Programs Manager, Thomas Taggart, went to thank him in person. Before Thomas could introduce himself, he witnessed Shawn’s incredible care towards a patient.
Shawn was helping an elderly lady that was having trouble connecting with her son who was supposed to pick her up from the hospital. Shawn graciously stepped in and helped her get connected to him. Once Shawn confirmed a pickup time, he directed the lady to a chair for her to sit comfortably until her son arrived. It was amazing to witness Shawn being active and engaging with all patients coming in and leaving the facility.
Working Towards His Goals
Shawn is a very soft spoken and humble security officer. His passion for making the world a safer and friendlier place is a quality you’ll recognize every time he steps into a room wearing his Paladin uniform. One of Shawn’s long-term goals is to eventually move into law enforcement. After hearing about the positive environment he’s fostering at Osler, Shawn’s team has no doubt he will achieve this goal.
Shawn, thank you for going above and beyond to display the Paladin Difference towards your community!
– x –
We are proud to have many incredible people a part of the Paladin Family. To read more stories about our security officers who have displayed the Paladin Difference, click on a blog below:
- Paladin Officers Share Stories of Dedication During Newfoundland and Labrador’s Snowstorm
- Security Officers Spread Holiday Cheer in Peace River
- Actions of Paladin Officer Helps Change the Life of a Burnaby Youth
- Security Guard’s Training Saves Life
My name is Cathy Clements. I work with Shawn at the airport. He is an amazing worker. He is an Officer and a Gentleman. Miss you. See you soon.